Losing a loved one is always difficult. When you also have doubts about whether their Will truly...
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| Name | Description | Expiration |
|---|---|---|
| Apache | This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack). | one "session" (i.e. until the browser is closed) |
| cookie_option_shown | This cookie controls whether the "privacy options" tab has been shown to the User. The tab appears only once per session on the first page that the User lands on. | one "session" (i.e. until the browser is closed) |
| privacy_preference | This cookie is set to record the fact that a User has opted to disable cookies. | 1 year from set/update. |
| privacy_cookie_status | This cookie is set to record the fact that a User has opted to enable cookies. | 1 year from set/update. |
| cms_device | This cookie detects what type of device is being used so that the user experience can be tailored accordingly. | 6 months from set/update. |
| Name | Description | Expiration |
|---|---|---|
| IDE | Set by Google (via doubleclick.net) to build a profile of the visitor's interests and show relevant ads across websites. Used by Google's advertising products including Campaign Manager and Display & Video 360. | 13 months (UK) |
| DSID | Set by Google (via doubleclick.net) to identify a signed-in user and remember their ad personalisation preferences across Google products and partner sites. | 2 weeks |
| NID | Set by Google to store visitor preferences and support ad personalisation on Google services, including Search. | 6 months |
We use Google Analytics 4 to understand how visitors use our website. It sets first-party cookies that assign each browser a randomly generated client ID, so that we can measure visits, sessions and the general performance of the site. This client ID does not tell us your name or contact details, but it is treated as personal data under UK data protection law and is only set with your consent. For more information see Google's Privacy & Terms.
| Name | Description | Expiration |
|---|---|---|
| _ga | Set by Google Analytics 4 to distinguish users by assigning a randomly generated client ID. Used to calculate visitor, session and campaign data. | 2 years (browsers commonly cap first-party cookies at around 13 months, so the effective lifespan is often shorter) |
| _ga_<container-id> | Set by Google Analytics 4 to persist session state for this property, so that page views within a single visit are grouped into one session. | 2 years (similarly capped in practice) |
| _gid | Set by Google Analytics 4 to distinguish users on a daily basis by assigning a randomly generated client ID. Used to measure engagement time and session data. Present on some configurations only. | 24 hours |
| _gat_gtag_<id>, _dc_gtm_<GTM-id> | Set by Google to throttle the rate at which requests are made. Present on some configurations only. | 1 minute |
| Name | Description | Expiration |
|---|---|---|
| hubspotutk | Set by HubSpot to keep track of a visitor's identity across sessions. Contains an anonymous identifier used to deduplicate contacts when a form is submitted. More information from HubSpot. | 6 months |
| __hstc | Set by HubSpot as the main visitor tracking cookie. Stores the visitor's identity, initial visit timestamp, last visit timestamp, current visit timestamp, and session count. More information from HubSpot. | 6 months |
| __hssc | Set by HubSpot to keep track of sessions. Stores the domain, page view count within the session, and session start timestamp, used to determine whether to increment the session count in __hstc. More information from HubSpot. | 30 minutes |
| __hssrc | Set by HubSpot to determine whether a visitor has restarted their browser since their last visit. If absent when HubSpot processes cookies, the visit is treated as a new session. More information from HubSpot. | Session (deleted when the browser is closed) |
| Name | Description | Expiration |
|---|---|---|
| MoneypennyHistory | Set by Moneypenny to keep a record of the visitor's previous visits and chat transcripts. Used to show the chat agent the visitor's recent conversation history, enabling faster and more contextual responses. More information from Moneypenny. | 1 year |
| MoneypennyRef | Set by Moneypenny to record the URL the visitor arrived from and their entry point to the site. Used to give the chat agent context about where the visitor came from before the chat begins. | 2 hours |
| MoneypennyVisit | Set by Moneypenny to track the number of times the visitor has visited the site. Used to distinguish new from returning visitors, which can trigger different proactive chat messages. | Session |
| MoneypennyUserAlias | Set by Moneypenny to store the visitor's name once it has been collected during a chat. Used to pre-populate name fields in subsequent chats so the visitor does not need to provide the same information again. | 1 year |
| MoneypennyUserEmail | Set by Moneypenny to store the visitor's email address once it has been collected during a chat. The address is stored in scrambled form. Used to pre-populate email fields in subsequent chats. | 1 year |
| Name | Description |
|---|---|
| guest_id, personalization_id, lang |