In the UK alone, over £100bn of goods and services are purchased over the internet each year. It is a massive and rapidly growing market which is hard to ignore.
Most companies today have a website and many sell their goods and services online, but very few are aware of the various Regulations they must comply with in order to protect themselves when trading online. Getting it wrong can not only be damaging to your reputation but can be also costly, enabling customers the ability to change their mind and get a full refund for up to one year.
In this informative event the Roythornes Corporate and Commercial team will take you through the essentials required when operating a consumer facing website and trading online to consumers.
Whether you trade online now, or are considering it in the future, you should attend this event – it will give you the essential tools you need to operate safely and minimise your risks.
Subjects to be covered include:
- What details should you have on your website
- How to handle customer details
- What policies you need to include on your website whether you trade online or not
New consumer rights came in to place in October 2015 and the information you provide on your website could now form part of the contracts with customers. This coupled with the changes to the distance selling rules and the pre-contract information to be provided means that the information provided on your website must be accurate, up to date and regularly reviewed.
- Do your customers have a right to their money back if they change their mind?
- Do you have to pay for return postage in all cases?
- What information has to be given to customers before they place an order?
- What is the effect of not providing the appropriate information?
- How do customers place an order and when does it become binding?
e-mail firstname.lastname@example.org or call 01775842596.