You may be able to claim compensation for an accident in a shop or supermarket.
Cristina Parla
Cristina Parla

Accidents in Supermarkets

With over half of the money spent by consumers in supermarkets it is unsurprising that accidents in supermarkets are on the rise.

Duty of care

The Occupiers Liability Act 1957 states that once you enter a shop you are owed a duty of care to ensure that you are reasonably safe for the purpose for which you are on the premises.

Every supermarket, shop or shopping centre owes a duty of care to their customers and some are failing to recognise this or act quickly enough to prevent accidents from happening.

If the occupiers have failed in their duty of care and the consumer has suffered loss, then it is only right that the consumer is entitled to seek recovery of their losses and compensation for their injuries.

How to make a claim for an accident in a supermarket or shop

If you have tripped or fallen on something which should not have been left in a supermarket or shop, or slipped on a spillage which has not been cleared or marked with a sign, you may have a claim.  Depending on the individual circumstances of your accident, we may be able to pursue a personal injury compensation claim on your behalf.  For further information please call one of our friendly team on 01775 764150 or e-mail us using the contact form on the left hand side of this page.

Supermarket claims – examples of how we have helped

Roythornes has dealt with a variety of claims which have involved high street shops and supermarkets.

Members of our team pride themselves on their ability to secure the best possible settlement for an individual who has been injured whilst visiting supermarket premises.  Whether you are an employee of a supermarket or simply a shopper, you may have grounds to bring a personal injury claim.

Tripping on a mat

Roythornes recently acted for a Claimant who was shopping for groceries in a store.  On approaching one of the chiller cabinets she tripped on a ‘rucked’ mat and landed on the floor with force.  As a result of the accident the Claimant sustained soft tissue injuries to her neck, back and left shoulder.  The Defendant denied that they had failed in their duty of care and County Court proceedings were commenced as a result of which the Claimant was successful at trial.  The Claimant made a full recovery of her financial losses and was paid compensation in respect of her accident related pain, suffering and loss of amenity.

Slipping on debris near checkouts

We acted for a Claimant who slipped on debris near the checkouts.  As a result of the accident the Claimant suffered a fracture injury to her ankle which necessitated some time off work.  The insurers representing the store initially disputed liability.  Roythornes obtained a copy of the store's cleaning and inspection records which showed that although the area where the accident occurred had been mopped clean it had not been dried.  The claim against the supermarket therefore succeeded with the Claimant recovering a personal injury compensation award along with reimbursement of her financial losses.

Injury to supermarket employee

The Claimant, an employee of a large supermarket, was working near the fish counter.  During the course of the morning the ice on the counter had been changed over.  The ice subsequently melted leaving a pool of water which had not been cleaned up.  The Claimant slipped on the pool of water and fell landing on his knee.  The fall exacerbated a pre-existing knee injury.  Roythornes brought a successful claim against the supermarket for the Claimant’s additional pain, suffering and loss of amenity.  We also recovered the Claimant’s out of pocket expenses from his employers.

Injuries after slipping on spillages

The Claimant was shopping for groceries when she slipped on some pasta salad which had been left on the floor.  As a result of the fall the Claimant suffered nasty soft tissue injuries to her shoulder and elbow, along with shock and dizziness.  Liability for the accident was admitted and Roythornes therefore brought a successful claim against the store through the Occupiers Liability Act 1957.  In addition to recovering a suitable award for the Claimant’s pain, suffering and loss of amenity, we also secured funding for private rehabilitation to aid the Claimant’s recovery.

Slipping and incorrect signage

The Claimant was walking along the aisle of the supermarket which contained the pet food when she slipped on a wet floor.  The Claimant was attended to by an employee who advised the Claimant that he had mopped the floor but had forgotten to put out a ‘wet floor’ sign.  Liability was conceded by the supermarket and Roythornes were successful in recovering a personal injury compensation award.

To start your claim

Call one of our friendly team on 01775 764150 or e-mail us using the enquiry form on the left hand side of this page.

We will assess your situation and inform you whether you may have a compensation claim.  If you have a possible claim, we can get started there and then and will take you through the process.

Of course, if you have any questions about compensation claims or your accident in particular, one of the team will be very happy to answer them.

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