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Gillian Nash-Kennell

IT/Operations Assistant

 

 

Department:     IT/Operations Team

Location:          Spalding

Contract Type: Permanent

Responsibilities

Personally taking a hands-on approach to operational administration and IT related duties 

  • Allocate pool IT equipment, keeping records of where items are at any specific time
  • Set up and test all new users, deal with movers, leavers and changes 
  • Specialist application support (e.g. SOS Connect, Big hand, PDF docs, HR System, papercut, Intranet, QlikView)
  • Support calls escalated via the helpdesk where hands-on is required
  • Proactive support/floor walks/lunch & learn/top tips
  • Liaison with IT support to include:  training requests and bookings; daily progress on supports calls; incidents and escalations and logging and progressing support calls on behalf of users
  • Set up and support AV facilities
  • Mobile device admin & support
  • Daily checks (printers, routine reports including replenishing paper stocks each morning)
  • Routine inspections
  • Liaison to ensure effective implementation of new projects/system updates
  • Testing new applications
  • Provide switchboard/reception cover at times of annual leave/sickness
  • Ensure meeting rooms are cleared and tidy prior to and after meetings
  • Provide refreshments for clients and meetings as required
  • Undertake routine and regular maintenance tasks such as heating and cooling settings
  • Assist with fire alarm checks and carry out monthly emergency lighting checks
  • Assist with moving files and boxes between departments
  • Collect outgoing mail and DX from the designated collection points at set times, weigh, frank/stamp and place in relevant trays, pack relevant mail bags, keep franking machine in credit
  • Distribute correspondence
  • Arrange travel and accommodation bookings
  • Telephone hearing and conference set-up
  • File archiving in SOS
  • Retrieving files and subsequently returning them to outside storage
  • Office advanced diaries
  • Any other reasonable request by members of staff

Skills and Experience

  • Good IT skills (Windows, Microsoft office, Desktop, PCs)
  • Experience of IT support
  • Excellent organisational skills
  • Ability to prioritise and organise rescorces to get things done
  • Experience of working in a professional organisation
  • Experience of working in an internal customer facing role
  • Evdidence of a ‘can do attitude’ and good work ethic
  • Experience of working in a team
  • Evidence of problem solving skills and ability to work under pressure
  • Excellent communication skills both written and verbal.